Refund and Return Policy

Refund and Return Policy
Effective Date: July 20, 2026

At Lino Fashion, we want you to love your modest wear purchases. If you are not entirely satisfied with your order, we are here to help. Please read our policy below regarding returns, size/color exchanges, and refunds.

1. Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

  • Items must be returned within 48 hours from the date of delivery.

  • Items must be unworn, unwashed, unaltered, and in their original condition with all brand tags intact.

  • For hygienic reasons, certain items (e.g., inner slip dresses, under-scarves, or accessories, if applicable) are final sale and non-returnable unless defective.

2. Shipping Costs for Returns and Exchanges

  • Change of Mind / Size / Color Changes: If you wish to return or exchange an item because you changed your mind, did not like the color, or selected the wrong size, the customer is responsible for all associated return and exchange shipping fees.

  • Defective or Incorrect Items: If you received an incorrect item or a damaged product, Lino Fashion will cover all redelivery and return shipping fees.

3. How to Request an Exchange or Return

To initiate a return or exchange, please follow these steps:

  1. Contact our support team via WhatsApp or email us at with your order number, details of the item(s) you wish to return/exchange, and the reason.

  2. Our customer support team will guide you on the return process and inform you of the applicable courier shipping fee for picking up the package.

  3. Once the item is received at our facility and inspected, we will process your exchange or refund.

4. Refunds & Processing

  • Refund Method: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Credit / Debit Card Payments: Approved refunds will be credited back to your original payment method. Processing times may vary depending on your bank issuer (typically 5 to 10 business days).

  • Cash on Delivery (COD) Payments: Refunds for orders paid via Cash on Delivery will be issued as Store Credit or via bank transfer, minus the initial delivery and return shipping charges.

  • Original Shipping Fees: Initial shipping and handling fees are non-refundable.